Frequently Asked Questions

Yo-GG is a marketplace for collectible video games, consoles, and gaming hardware. Every sale runs through escrow: your money is held until you confirm the item arrived as described.

No. Browsing, search, and seller profiles are open to everyone. You need a free account to favorite listings, set alerts, message sellers, make binding offers, buy, or sell.

Every account has a display name and a unique handle. Handles must start with a letter, be 3–20 characters, and use only letters, numbers, and underscores. Handles are case-insensitive and cannot be duplicated.

Buyers pay the item price plus a 9% buyer fee + $0.50, with a $1.50 minimum fee. Shipping is free to you — the seller covers it. The full all-in total is shown before you confirm; there are no surprise charges at checkout.

On listings that accept offers, you can submit a binding offer. Binding means final: once submitted, the offer cannot be retracted or edited. If the seller accepts within 72 hours, the sale is created immediately and you are charged the locked-in total.

Your buyer fee and all-in total are locked at the moment you submit, so an accepted offer never costs more than what you saw.

Your funds go into escrow — the seller is not paid yet. The seller has to ship with a Yo-GG shipping label and upload a photo of the packed item. You can track the shipment from your order page.

Only after you press "Mark as received" on your order and confirm. That step is final and releases escrow to the seller immediately, so inspect the item first.

Do not confirm receipt. Message the seller from the order and contact support. While funds are still in escrow we can refund you in full. Every shipment is insured to the sale value, and we handle the carrier claim ourselves.

Yes. Favorite any listing to track it, and create alerts by category, platform, or keyword. Price drops on items you follow show up on the Buy side of your inbox.

Listing is free and seller commission is 0%. The buyer pays the marketplace fee. Your only deduction is the flat shipping tier you select on the listing.

You pick a flat shipping tier when you list: Small $5, Standard $9, Large $18, or Bulk $30. That amount is deducted from your payout, and Yo-GG absorbs any difference between the tier and the real label cost. Buyers always see free shipping.

Yo-GG generates it for you from the order page once the buyer pays. Print it, pack the item, upload a photo of the packed item, and drop it off. Tracking updates flow to the buyer automatically.

Every shipment is insured to full sale value. The packed-item photo is the evidence we need to win an insurance claim if the carrier loses or damages the package.

You have 72 hours to accept or decline each binding offer. Accepting creates the sale instantly at the locked price — accepted deals are immutable, so review the number before you tap accept. Unanswered offers expire on their own.

Choose a grade — Mint, Near Mint, Good, Acceptable, or For Parts — and be honest. For games you can also tag exactly what's included: disc, matching game case, generic case, booklet, sealed, and wear level. Accurate grading is what keeps escrow disputes rare.

Escrow releases to your connected payout account as soon as the buyer confirms receipt. You must complete payout onboarding before your first sale can be paid out.

After an order completes, buyer and seller can leave a star rating and review. Ratings appear on public seller profiles alongside that seller's active listings.

Yes. Message any seller from a listing or their profile. Your inbox is split into Buy and Sell so offers, price drops, and conversations stay organized.

No counterfeits or reproductions sold as originals, no pirated or bootleg media, no off-platform payment requests, and no misrepresenting condition. Taking a deal off-platform voids escrow, insurance, and any protection you'd otherwise have.

You can delete your account from profile settings. Any open orders must be completed or cancelled first.